Tuesday 31 July 2018

[MapleStorySEA] Possible solutions for resolving some of the existing errors and/or error messages

Contents page: https://maplestoryseatips.blogspot.sg/2016/03/maplesea-contents-page-of-facebook-notes.html

Solutions for in-game issues:

http://aminoapps.com/p/if2ef64


To Check for Graphics Card Driver Software Updates (related to Point 10):
http://aminoapps.com/p/8cggdh



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For the solutions for in-game issues as mentioned by MapleStorySEA, please kindly:
1) Run all game-related files as an administrator.
https://m.facebook.com/mapleseafreebossruns/albums/933238556771533/?ref=bookmarks
2) Use Windows 10 to play the game.
If you are not using Windows 10 for your computer, you may kindly download the latest version (in case more than one version is available) for Windows 10 via Microsoft's website, as follows.
https://www.microsoft.com/en-au/software-download/windows10ISO
3) Use a wired Ethernet cable Internet connection.
4) If necessary, please kindly check for the following three related files in the MapleStorySEA folder, which can be accessed via the default location C:\Program Files (x86)\Wizet\ MapleStorySEA including maplestory.exe (which is shown as "MapleStory"), for "Allow an app through Windows Firewall", and allow them to go through public and private networks. Please also kindly allow the following three related files through any antivirus programs which you may have for your computer. Please kindly allow (do not block, do not disallow, do not disable) these programs (.exe files) for the Windows Firewall and for any antivirus programs which you may have for your computer. Please kindly click on "Change Settings" to be able to click on "Allow another app...", to go to C:\Program Files (x86)\Wizet\MapleStorySEA to click on (to select) the following files to be allowed for the Windows Firewall. [1] MapleBrowser.exe [2] MapleStory (the game client maplestory.exe) [3] MapleStory Auto Patcher
5) For MapleStorySEA players, if required, please kindly refer to the following:

1. If using the Playpark Downloader prevents the game from being installed due to error message(s);

2. If auto-patch(es) and/or manual patch(es) cause any file (such as base.wz) to be corrupt;

3. Only if required, especially after each content patch (which does not only have event quests and event notes for maplesea.com/index > Update); and/or

4. After a few consecutive attempts or tries to run the game, but the "The connection to the server has ended." error message still appear, please kindly:

[1] Uninstall the game via the Control Panel for the computer.

[2] Note: Please kindly delete any previously downloaded Full Client (Mirror Link) manual installation files for the Downloads folder for your computer, to avoid the automatic renaming for the newly downloaded Full Client (Mirror Link) manual game installation files for the Downloads folder for your computer.

Download, and ensure that all Full Client (Mirror Link) manual game installation files,
which consist of Setup.exe; and the Full Client Part(s) 1 to (currently) 10,
from maplesea.com/index > Guide > Download, which would direct to
http://www.maplesea.com/download/gameclient
, have been completely downloaded into the Downloads folder for your computer.

If any download(s) fail, please kindly use the Downloads tab or window for your web browser, to resume the affected download(s).

[3] Please kindly run the first file (the .exe file) for the downloaded Full Client (Mirror Link) manual game installation files, as an administrator.

I apologise for the inconvenience caused, for not providing phone screenshot images, thus causing all players to use the PlayPark Downloader, which would cause more difficult-to-solve issues, as compared to using the Full Client (Mirror Link) manual game installation files, from maplesea.com/index > Guide > Download.

Most importantly, please kindly refer to the description for the following photo album:
6) For NGS-related error messages please kindly download BlackCall.aes , and config.bc for BlackCipher issues from
http://www.maplesea.com/support/faqs/technical , into your BlackCipher folder.
https://www.facebook.com/media/set/?set=a.4626857524076266&type=3
7) For other errors, please kindly refer to
http://www.maplesea.com/support/faqs/xigncode
8) Please kindly ensure that you only have one version (the latest version) of the game in your computer's Control Panel.
9) Please kindly refrain from running other programs, such as web browsers, until the login screen of the game has been reached.
10) Please kindly update the software for your graphics card driver, via the graphics card driver's manufacturer's website.
To Check for Graphics Card Driver Software Updates:
For the NVIDIA GeForce Experience graphics card driver software, please kindly ensure that you have downloaded and installed the latest version, via NVIDIA's website, as follows.
https://www.nvidia.com/en-us/geforce/geforce-experience/download/
For the websites for the graphics card driver software for other graphics card drivers' manufacturers, please kindly do a Google Search.
https://www.facebook.com/media/set/?vanity=mapleseafreebossruns&set=a.4626946797400672
11) If the displayed date and time in your computer's taskbar are incorrect, please kindly change the date and time according to your time zone.
12) For .NET Framework issues, please kindly refer to the following:
CM Venshi's Facebook post:
https://www.facebook.com/story.php?story_fbid=936706030000209&id=100009824628411&ref=content_filter
Microsoft's relevant website:
https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10
13) Please also kindly download the latest Windows update(s).
If all of the above, excluding point 5, have been carried out, only points 6, 10, and 13 need to be carried out again.
14) Please kindly check that you have turned off Windows' game mode to prevent the related lag from affecting the game:
1. Click on the Windows button at the bottom left of the Windows taskbar.
2. Type "game mode", which would appear in the Windows search bar (which is immediately on the right of the Windows button) of the Windows taskbar.
3. If "Turn off Game Mode" is displayed as a search result, select this option to proceed to turn off the game mode.
4. If "Turn on Game Mode" is displayed (after game mode has been turned off) as a search result, do not proceed further.
15) Settings > Options > 64-bit > increase Max Memory Usage Limit to 8 GB ("Up to 8 GB can be selected.")
16) For Windows 10 users who are unable to upgrade to Windows 11, to reduce the number of player character deaths after the Destiny patch (which still cannot be completely avoided), for normal monster maps with lag (due to the lack of computer memory), including those of:
1. Monster Park - Arcana
2. Moonbridge
3. Labyrinth of Suffering
, please kindly avoid the following for these monster maps to avoid disconnection from the game, which may cause player character death to the random flying normal monster which does 10% buffed HP damage, and which disables potion use (this monster is not applicable for Monster Park), when re-logging in to the game:

[1] Defeating all of the event-related items (which have a fixed number) which appear and which provide EXP (as indicated when defeated) each time the required number of normal monsters are defeated.

[2] Avoid using certain multi-mob attack skills which may cause disconnection are the 4th job 15-mob attack skill; and the 3rd job-specific V Core 15-mob attack skill.
(For Bishop: Genesis; Prayer respectively)

The safe attack skills to use are the 4th job 1-mob attack skill; the 15-mob Hyper Attack Skill; the 2nd job-specific V Core skill (which does the most damage with cooldown time); and the 4th job-specific V Core mobbing skill:
(For Bishop: Angel's Ray; Heaven's Door; Angel of Libra; and Divine Punishment respectively)
***** Please kindly use point 5 to uninstall, redownload, and reinstall the game, only if the game is not working, such that points 1 to 4, and points 6 to 14, are unable to resolve the issue.
After a successful installation of the game, please kindly carry out points 1 to 4, and points 6 to 14.
Lastly, before every login to the game, please kindly carry out points 6, 10, and 13. *****
For contacting MapleStorySEA for assistance, please kindly:
1) Use the MapleSEA Live Chat;
2) Use the MapleSEA iBox; and/or
3) Send an email, without attachments (web links are allowed in the email), to
help.maplesea@asiasoftsea.net
This is to prevent the email from being unable to be sent out.
Thank you.